Customer Experience Consulting for PropTech
Paperwork on your back, small print that bites, buyers ghosting after the viewing.
We make contracts plain-language, trust unmistakable, and the path from search to signed feel effortless.
PropTech lives between people, platforms, and paperwork. If you want qualified buyers and landlords to lean in, speak their world (KYC, escrow, notaries, registries, PMS/CRM, IoT) and promise outcomes that matter: faster time-to-offer, higher visit→deal conversion, fewer disputes, cleaner payouts, and lower cost-to-serve.
Trust Gap
Show proof, not promises. Verification where it counts, visible safety nets.
We design verification & escrow flows, verified host/tenant badges, inspection/condition reports, review integrity, and incident comms that rebuild confidence.
Opaque Contracts & Fees
Turn small print into plain language. Know what’s in, out, and what it costs—before you commit.
We simplify contracts into readable cards & scenarios, build fee/total-cost calculators, and add timeline & obligations clarity right at the decision moment.
Low Guidance & Personalisation
Make search feel smart. Less scroll, more “this fits me.”
We add needs-based onboarding, saved searches, scenario-led guidance (buy-to-let, family move, coliving), and content that answers “what next?”.
Fragmented Journeys
One thread across online & on-site. From search to viewing to offer to keys—seamless.
We unify search→viewing→offer→finance→closing, add guided visit booking, digital follow-ups, and a single “source of truth” for docs & status.
Thin Unit Economics
Design for conversion, repeat, and self-serve. Growth that isn’t just paid.
We stand up self-service support & docs, post-deal services (utilities onboarding, maintenance requests), and monetisation moments that feel fair, then test for lift. |
Integration Headaches
Make partners feel native. Banks, notaries, PMS/CRM, portals, IoT. No seams.
We design handoffs & data contracts, status/error behaviours, and implementation guidance so integrations land cleanly (without promising code we don’t own).
Fraud & Risk
Warm-friction that protects without pain. Risk-based checks, clear “why we ask.”
We implement risk-tiered verification, deposit protection flows, audit trails, and humane microcopy. Reducing fraud and false positives.
Bureaucracy Drag
Make the process feel digital end-to-end. Calm checklists, status, and e-signs that keep momentum. |
We blueprint buy/sell/rent with every stakeholder (buyer, seller, agent, bank, notary), add progress tracking, pre-fill/doc capture, slot booking, and SLA-backed touchpoints.
People At Our Heart
Their needs, emotions, contexts, and contradictions. Because when you truly understand humans, design becomes an act of care. That’s when customers feel seen, desired, and undeniably important.
Not Here Only To Play Safe
We design experiences that cut through noise. Our work pushes boundaries, dares strategy, and champions bold ideas, transforming every interaction into a brand that should stand out.
Test. Validate. Listen.
Not to assumptions, but to truth. Every idea is challenged, every bias exposed, every insight put to the test. Our creativity isn’t built on opinions, it’s grounded in real data and human truth.
Design With, Not For
We don’t do rigid deliverables; we do flow. Collaboration fuels magic, creating a space for serendipity, spark, and possibility. It’s where the best outcomes are born, from real partnership.
