Customer Experience Consulting for EdTech
Sign-ups spike, attention slips, and learners ghost at the first friction.
We make onboarding silk, trust almost addictive, and learning feel like progress you can’t put down.
Education lives on fragile moments. First lesson, first win, first wobble. If you want qualified buyers (schools, enterprises, parents, learners) to lean in, speak their world and promise what matters: faster activation, higher completion, better outcomes, lower support cost, and a value ladder that actually converts.
Engagement Drop-off
Turn learning into a habit. Tiny wins, visible progress, streaks that stick.
We redesign onboarding to time-to-first-win, add progress cues, streaks & reminders, and celebrate micro-milestones.
Access & Digital Divide
Make access effortless anywhere. Works on old phones, bad Wi-Fi, busy lives.
We ship low-bandwidth/offline patterns, text-first modes, captions/transcripts, and WCAG-friendly flows.
Perceived Quality & Credibility
Make quality visible. Outcomes, assessments and instructor proof up front.
We surface real learner outcomes, skill maps, assessment integrity, instructor credentials, and employer signals.
Monetisation Squeeze
Sell value, not walls. A ladder from free to paid that feels obvious.
We design trials, bundles and timed unlocks with savings/ROI cues at upgrade, then A/B for ARPU and LTV lift.
Saturated Market
Create a signature experience. One moment only your brand delivers.
We craft a ritual (live cohort kick-off, feedback concierge, portfolio showcase) and operationalise it across channels.
One-Size-Fits-None
Personalise the path. Diagnose, adapt, and pace to fit real lives.
We add diagnostics, adaptive sequencing, spaced repetition, and “continue where life left off” recovery.
Institutional Adoption Friction
Make IT say yes. Rollouts that plug into existing systems, clear the red tape, and feel effortless on day one.
We build an Institutional Adoption Playbook: stakeholder mapping, integration runbooks, and a privacy & security pack. Plus, enablement kits that your team can run after we leave.
Fragmented Journeys & Support
One thread from sign-up to success. Help where the hurt is.
We unify lesson→assessment→feedback→cert, add in-product help and status, and triage to the right channel fast.
People At Our Heart
Their needs, emotions, contexts, and contradictions. Because when you truly understand humans, design becomes an act of care. That’s when customers feel seen, desired, and undeniably important.
Not Here Only To Play Safe
We design experiences that cut through noise. Our work pushes boundaries, dares strategy, and champions bold ideas, transforming every interaction into a brand that should stand out.
Test. Validate. Listen.
Not to assumptions, but to truth. Every idea is challenged, every bias exposed, every insight put to the test. Our creativity isn’t built on opinions, it’s grounded in real data and human truth.
Design With, Not For
We don’t do rigid deliverables; we do flow. Collaboration fuels magic, creating a space for serendipity, spark, and possibility. It’s where the best outcomes are born, from real partnership.
