CUSTOMER EXPERIENCE Implant Programs
From First Flirt to Full Commitment
From rapid wins to a fully orchestrated, omnichannel love affair, choose an implant customer plan that sticks.
The Flirting
Starting
3520€
/month (Tax Ex)
For companies who want to taste CX without fully tying the knot just yet.
ESSENTIAL
Initial CX Audit
One Priority Customer Journey Mapping
Quick Wins Identification
Executive Workshop Align Vision
Executive Workshop Align CX Goals
6-Month Roadmap to Evolve
Senior Profile
Excludes:
IT integrations or Technology implementation
Extended training across all teams
Continuous VoC programmes.
Long-term KPIs (recommendations only)
Ideal for
Mid/Large organisations wanting to validate CX value quickly, spark cultural change, and showcase tangible results without committing to a full transformation.
The Flirting
Starting
3520€
/month (Tax Ex)
For companies who want to taste CX without fully tying the knot just yet.
ESSENTIAL
Initial CX Audit
One Priority Customer Journey Mapping
Quick Wins Identification
Executive Workshop Align Vision
Executive Workshop Align CX Goals
6-Month Roadmap to Evolve
Senior Profile
Excludes:
IT integrations or Technology implementation
Extended training across all teams
Continuous VoC programmes.
Long-term KPIs (recommendations only)
Ideal for
Mid/Large organisations wanting to validate CX value quickly, spark cultural change, and showcase tangible results without committing to a full transformation.
The Love Affair
Starting
6490€
/month (Tax Ex)
For companies ready to make CX part of their DNA, across the entire organisation.
INTEGRAL
Comprehensive CX Audit
Full Customer Journeys Mapping
Voice of the Customer Programme
Cross-Functional Workshops
Tailor-Made CX Playbook
Strategic 3-Year Roadmap
Key Teams CX Culture Training
Monthly Follow Up & Executive Coaching
Excludes:
IT integrations or Technology implementation
Execution of marketing or sales campaigns
Call centres or service teams management
Ideal for
Large or fast-growing organisations looking for true CX maturity and sustainability, where CX becomes both a competitive advantage and a growth engine.
The Love Affair
Starting
6490€
/month (Tax Ex)
For companies ready to make CX part of their DNA, across the entire organisation.
INTEGRAL
Comprehensive CX Audit
Full Customer Journeys Mapping
Voice of the Customer Programme
Cross-Functional Workshops
Tailor-Made CX Playbook
Strategic 3-Year Roadmap
Key Teams CX Culture Training
Monthly Follow Up & Executive Coaching
Excludes:
IT integrations or Technology implementation
Execution of marketing or sales campaigns
Call centres or service teams management
Ideal for
Large or fast-growing organisations looking for true CX maturity and sustainability, where CX becomes both a competitive advantage and a growth engine.
Questions?
Have some questions? We’d love to hop on a call to bring some clarity to pixelfix.
Questions?
Have some questions? We’d love to hop on a call to bring some clarity to pixelfix.
Earn 5% referral
Think pixelfix could be a fit for someone you know? We’ll pay you 5% for anyone you refer to us.
Earn 5% referral
Think pixelfix could be a fit for someone you know? We’ll pay you 5% for anyone you refer to us.
Customer experience implant
Your CX Implant in 6 Moves. The Love-Affair Playbook
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Step 1
15 minutes
Tease - Intro Call
A quick chemistry check to confirm fit, priorities, and success criteria. We align on the business problem, decision makers, and timeline.
Step 2
4 DAYS
The Desire. Your Roadmap
We translate goals into a focused CX roadmap with scope, milestones, KPIs, and governance. Clear “now / next / later” and risk plan.
Step 3
2-6 weeks
Set the stage. Onboarding
Alignment & Analysis. Stakeholder sessions, data access, VoC kick-off, quick audits, and journey discovery to baseline pains, gaps, and opportunities.
Step 4
3-10 WEEKS
Design & Develop
Co-create solutions: journey redesigns, omnichannel protocols, playbooks, and measurement setup. Prioritise quick wins + high-leverage bets.
Step 5
Ongoing (Weekly Check-ins)
Implementation & Tracking
Roll-out improvements, enable teams, and track KPIs in live dashboards (NPS, CES, CSAT, FCR, conversion, retention, call volume/cost).
Step 6
2 Months
Keep The Spark.
Evolution & Iteration. Review impact, close gaps, and iterate the roadmap. We scale what works, retire what doesn’t, and raise the bar each cycle.
Our Team Has Worked For Companies Such As:
Our Team Has Worked For Companies Such As:
Our Team Has Worked For Companies Such As:
Ready to Make It Yours?
Ready to Make It Yours?
Ready to Make It Yours?
The package is picked, the spark is lit. Now let’s seal it. Fill in the form and we’ll get you from curious to committed, turning intent into irresistible CX.
The package is picked, the spark is lit. Now let’s seal it. Fill in the form and we’ll get you from curious to committed, turning intent into irresistible CX.
Your Doubts, Our Anwers
FAQ: Let’s clear things up. We solve your doubts
What exactly is an “implant” and how is it different from a project?
How long does an implant last and what’s the typical cadence?
What do we actually get each month?
How is success measured?
How do pricing and team involvement work?
No guesswork. No confusion. Explore our FAQs and find the answers you need.
Your Doubts, Our Anwers
FAQ: Let’s clear things up. We solve your doubts
What exactly is an “implant” and how is it different from a project?
How long does an implant last and what’s the typical cadence?
What do we actually get each month?
How is success measured?
How do pricing and team involvement work?
No guesswork. No confusion. Explore our FAQs and find the answers you need.
Your Doubts, Our Anwers
FAQ: Let’s clear things up. We solve your doubts
What exactly is an “implant” and how is it different from a project?
How long does an implant last and what’s the typical cadence?
What do we actually get each month?
How is success measured?
How do pricing and team involvement work?
No guesswork. No confusion. Explore our FAQs and find the answers you need.